Refund Policy

Fees relating to work already performed, consultations, document preparation, completed accounting work and administrative processing may not be refundable once the service has commenced.

Government, statutory and third-party charges already incurred are also generally outside AccFin's control.

A full or partial refund may be considered where a request is cancelled before work starts, subject to any administrative expenses or external charges already incurred.

Written notice should be provided as soon as possible.

Where AccFin cannot complete an agreed service due to an issue attributable to us, the uncompleted portion of the service may qualify for a refund.

Duplicate payments or genuine billing errors will also be reviewed for correction or refund.

If a project is cancelled after work has started, any refund may be calculated after deducting completed work, administrative costs and external fees already paid.

A revised fee may also apply where the agreed scope of work is reduced.

Refunds may not be available for completed services, work already underway, client delays or non-cooperation, third-party charges, or regulatory outcomes outside AccFin's control.

Subscription and package refunds depend on the billing cycle, work already supplied and the terms of the individual package.

Cancellation of one component of a bundled service may require the remaining services to be recalculated at their individual rates.

Government and statutory fees may be collected by AccFin only for onward payment to the relevant authority.

Once such fees have been paid, any refund may depend on the rules and procedures of the relevant authority.

Refund requests should be submitted in writing with sufficient information for AccFin to identify the transaction and assess the request.

• Name and invoice or account reference
• Relevant service details
• Reason for requesting the refund
• Supporting documents where relevant

If you believe that an invoice or payment is incorrect, contact AccFin promptly with a clear explanation and any supporting evidence.

Valid disputes may result in an appropriate correction, credit or refund.

Where possible, AccFin may first seek to correct errors, complete unfinished work or address service-quality concerns before considering a monetary refund.

A refund may affect accounting records or the tax treatment of a previous payment. Appropriate refund documentation should therefore be retained for your records.

AccFin may update this Refund Policy from time to time. Any applicable service agreement or contract should also be reviewed when determining refund eligibility.

Refund eligibility may vary depending on the specific service agreement, custom contract, regulatory requirement and individual circumstances of the engagement.

For refund requests or questions regarding this policy, please contact: