Refund Policy

The following fees are non-refundable once services have commenced:

Professional Service Fees

• Consultation fees for meetings already conducted
• Work already completed or in progress
• Research and analysis already performed
• Document preparation that has been started
• Tax return preparation once filed
• Accounting work already done

Government and Statutory Fees

• Business registration fees paid to Registrar of Companies
• Tax filing fees paid to Inland Revenue Department
• Certificate fees and stamp duties
• Gazette publication fees
• Any other government charges we pay on your behalf

Administrative Fees

• Initial assessment and setup fees
• Document processing charges
• Urgent/expedited service fees

Reason: These fees cover actual work performed, government charges incurred, and administrative costs that cannot be recovered once services begin.

You may be eligible for a full or partial refund in the following situations:

Before Service Commencement

If you cancel your service request before we begin any work:

• Full refund of professional service fees (minus any administrative charges)
• Government fees already paid are non-refundable
• Must provide written cancellation notice

If we are unable to complete the service due to our fault:

• Full refund of fees for uncompleted work
• Proportional refund for partially completed services
• Government fees already incurred are non-refundable

Duplicate Payments

• Immediate refund of duplicate or erroneous charges
• Refund processed within 7-10 business days

Service Quality Issues

If service quality does not meet professional standards:

• Issue must be raised within 30 days of service completion
• We will first attempt to rectify the issue at no additional cost
• Partial refund may be considered if issue cannot be resolved
• Assessment made on case-by-case basis

In certain situations, you may receive a partial refund:

Project Cancellation Mid-Way

If you cancel a project after work has begun:

• Refund = Total Fee - (Hours Worked × Hourly Rate) - Administrative Fees - Government Fees
• Itemized breakdown will be provided
• Any completed deliverables will be provided

Scope Reduction

If you reduce the scope of services:

• Fees adjusted based on work completed and remaining
• New fee structure agreed upon in writing

No refund will be provided in these cases:

• Change of Mind: After work has commenced and you decide you no longer need the service
• Client Non-Cooperation: Failure to provide required documents or information in time
• Regulatory Rejection: Business registration or applications rejected by authorities due to issues with your information
• Completed Services: Services already delivered and accepted by you
• Missed Deadlines: Where you missed tax filing or registration deadlines after we completed the work
• Third-Party Fees: Any fees paid to government agencies, professional bodies, or third parties

Monthly/Annual Packages

• Monthly subscriptions: No refund for current month; cancellation effective next billing cycle
• Annual packages: Prorated refund only if cancelled within first 30 days
• After 30 days: No refunds, but service continues until end of paid period

Bundled Services

• If one service in a bundle is cancelled, refund calculated at individual service rates
• May result in no refund if bundle discount exceeds individual service value

We act as an intermediary for government fees:

• These fees are paid directly to government agencies on your behalf
• Once paid, they cannot be refunded by us
• Any refund claims must be made directly to the relevant government agency
• Examples: Company registration fees, business name fees, certificate fees

To request a refund:

1. Submit Written Request: Email us with:
   • Your name and account/invoice number
   • Service details
   • Reason for refund request
   • Supporting documentation (if applicable)
2. Review Period: We will review your request within 7 business days
3. Decision Notification: You will receive written notification of our decision
4. Processing: Approved refunds processed within 10-15 business days
5. Payment Method: Refunds issued to original payment method or bank transfer

If you dispute a charge:

• Contact us within 30 days of invoice date
• Provide detailed explanation of the dispute
• We will investigate and respond within 10 business days
• If dispute is valid, appropriate refund or credit will be issued

Before seeking a refund, we encourage you to allow us to:

• Correct any errors in our work
• Complete any incomplete services
• Address any quality concerns

We are committed to client satisfaction and will make reasonable efforts to resolve issues.

• Refunded amounts may affect your tax deductions
• Consult with us or a tax professional regarding any tax implications
• We will provide documentation of refunds for your records

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your service agreement applies.

Refund eligibility may vary based on:

• Specific service agreements
• Custom contracts
• Regulatory requirements
• Individual circumstances

Each refund request is evaluated on its merits.

For refund requests or questions about this policy:

AccFin
Email: info@accfin.lk
Phone: 0777 840 636
Address: No.620, 6th Floor, Janajaya City, Rajagiriya
Website: accfin.lk